FAQ for Retail

How long does it take for my order to reach me?

After we receive the payment via bank transfer/deposit, we will then process your order on our end, kindly give us 1 business day to process your order. Our shipping rates are based on LBC, products can be received 2-3 days after shipping out.

I have not received my order, who do I contact about this?

For this instance, please reach out to us at retail@psicustom.com in order for us to help you.

Which countries do you ship to?

Currently, we only ship within Philippines territory.

How will I know if the product is available or out of stock?

Once a product or certain sizes are out of stock, the purchase button for that product will be disabled.

How can I pay for my order?

We use the Paymongo platform to accept payments. It allows you to pay via various services such as Gcash, Paymaya, bank transfer, and more. A PayPal option is also available.

What is your return and exchange policy?

please kindly visit Here for our return and exchange policy

Can I have the product shipped to another address besides my billing address?

Yes, on the checkout page, you will be able to add in the shipping address for the order.

I want to ask for an order cancellation, how can I get a refund?

We have our refund policy and cancellation policy links posted on our check out page for these instances.

Is my personal information here kept private?

Definitely! your personal info will be used for order processing purpose only.